Proactive website care. So you never worry about "is it up?"
We keep your WordPress or Shopify site secure, fast, and online—with monitored updates, verified backups, uptime alerts, speed tuning, small fixes, and real SLAs.
Trusted by 500+ businesses • India & global
Most sites break quietly—until sales do.
❌ Common Risks
- Unpatched plugins/themes → hacks, downtime
- No real backups or restore tests
- Forms/WhatsApp not tracking or delivering
- Slow mobile performance → lost leads
- No one watching analytics or Search Console
âś… Our Promise
A preventive care system: maintain → monitor → alert → fix → report—so issues are caught early and resolved fast.
Complete website maintenance with clear SLAs and proactive monitoring.
Outcomes That Matter
Real results from our website care plans
What's Included
You'll leave with verified backups, safe updates, uptime alerts, speed tuning, form/analytics checks, and a clear SLA—plus monthly credits for small changes.
A) Platform Updates
- Core/Theme/Plugin updates (WordPress) with staging tests & rollback plan
- App/theme/app-embed reviews (Shopify OS 2.0) + code hygiene
- PHP/Node/host stack checks (where applicable)
B) Security
- Web Application Firewall (WAF) + brute-force protection
- 24/7 malware scans & remediation
- Least-privilege user access; 2FA enforcement; login alerts
C) Backups & Disaster Recovery
- Automated daily backups (files + DB)
- Off-site storage (S3/secure cloud) + 14–30 day retention
- Monthly restore drill to verify integrity
D) Uptime & Incident Response
- Global uptime monitoring (1–5 min interval)
- SMS/Email/WhatsApp alerts to our NOC + your team
- Incident triage → mitigation → RCA (root cause analysis)
E) Performance & Core Web Vitals
- Image pipeline (AVIF/WebP, srcset, lazyload)
- Cache/CDN tuning (Cloudflare/LiteSpeed/WP Rocket)
- DB optimisation, unused script cleanup
F) Forms, Chat & Tracking Health
- Monthly test of forms, WhatsApp click events, call links
- GA4 event sanity; Meta Pixel & CAPI / Google EC checks
- Broken links, 404/500 error review; sitemap & robots sanity
G) Content & Minor Tasks
- Small content edits (copy, images, blog publish)
- Menu/footer tweaks, simple page sections, banner swaps
- 30–120 min task credits each month (plan-based)
H) SEO & Compliance Lite
- Index coverage, schema validation, basic on-page fixes
- GBP basics (hours, posts, Q&A) where relevant
- Cookie/consent banner checks; accessibility quick scan
I) Reporting & Reviews
- Monthly health report: uptime, updates, CWV, tasks done, risks
- Quarterly roadmap: performance, SEO, CRO opportunities
Add-ons
Extend your care plan with specialized services
Our Process
Systematic approach to website care and maintenance
Free Site Health Audit
Security, backups, vitals, tracking & current state analysis
Stabilise
Fix-now items, backup & monitoring, access hardening
Optimise
Speed pass, update backlog, form/goal checks
Care Rhythm
Updates, alerts, tasks, monthly report & maintenance
Quarterly Review
Roadmap & improvements with strategic recommendations
Packages
Transparent pricing with no hidden fees. Pricing depends on platform, traffic, and compliance needs. We'll confirm the right plan after a quick health audit.
Lite Care
Essentials for stable sites
Essential maintenance and monitoring for established websites
- Weekly updates, daily backups (14-day retention)
- Uptime monitoring (5-min), basic security
- 30 min task credits / month
- Email/WhatsApp support (business hours)
- SLA: response 8 business hours; critical MTTR 24h
Pro Care
Most popular choice
Comprehensive care with advanced monitoring and faster response times
- Bi-weekly updates, daily backups (30-day retention)
- WAF + malware removal, performance tuning monthly
- Uptime (1-min), form & tracking checks
- 90 min task credits / month
- SLA: response 4 business hours; critical MTTR 6–8h
Elite Care
Mission-critical sites
Enterprise-level care with 24/7 monitoring and priority incident response
- Weekly updates with staging tests & release notes
- 24/7 monitoring, priority incident desk, quarterly load test
- Advanced CWV optimisation; monthly restore drill
- 180 min task credits / month + quarterly strategy call
- SLA: response 1–2 hours (24×7); critical MTTR 2–4h
Tech Stack
We keep stacks lean and monitored.
Why Smile Web Technologies
What makes our website care service different
FAQs
Everything you need to know about our website care service
What counts as a "small task"?
≤30 mins: copy/image swaps, menu edits, minor CSS changes, form field additions, blog publishing, simple content updates, and basic troubleshooting.
Do unused task minutes roll over?
Task credits roll over 1 month. Any unused credits beyond that are forfeited. We recommend using credits regularly for ongoing maintenance.
What's not included?
New features, complex design/dev work, custom plugins/themes, major migrations, or e-commerce setup. These are available as separate projects.
Do you manage hosting & domains?
Yes as an add-on service. We can coordinate with your current provider or recommend/host on optimized infrastructure with full management.
How do you handle emergencies after hours?
Pro and Elite plans include after-hours coverage. Emergency add-on available for Lite plans (additional 24Ă—7 response within 2 hours).
Can you support multi-site / multi-store?
Yes! We quote per environment. Multi-site WordPress networks and multi-store Shopify setups are fully supported with appropriate pricing.
Will you fix a hacked site?
Yes—remediation is included on Pro/Elite plans. Lite plans are billed for security incidents. We follow industry-standard cleanup procedures.
How do you access our systems securely?
Password vault with least privilege access, 2FA required, audit logs maintained, and secure VPN connections. No permanent admin access retained.
How do you report value each month?
Monthly health reports include uptime, incidents resolved, Core Web Vitals, tasks completed, security status, and lead/goal performance insights.
What if we want to cancel?
30-day notice required. We provide full offboarding with backup handover, access removal, and final health report. No cancellation fees.
Do you provide training?
Yes! Included in onboarding and available as add-on sessions. We document processes and provide handover training for your team.
Keep your site secure, fast, and revenue-ready.
✅ No credit card required • ✅ 30-day satisfaction guarantee • ✅ Free consultation • ✅ No long-term contracts